Refunds & Cancellation Policy

Can I cancel an order that I've placed?

Yes, you can cancel an order upto 24 Hours before the time of actual starting of the order. Cancellation of an order during the the 24 hour period will attract a cancellation fee of Rs.1,000 to cover the administrative efforts.

Can I get a refund?

Yes. Once you have paid against a bill or invoice, refunds will be done only on the remainder of the non worked days.

Delivery

We will send you a bill or invoice through electronic media such as email or Whatsapp against which the payment has to be made strictly through online payment methods such as Bank Transfer or UPI. Cash or Cheque transactions are strictly not allowed.

Refunds will also be made through Bank Transfer or UPI. Please do not request refunds via Cash and Cheque.

Timeline

The refunds are immediately approved once the refund calculation is made. Actual funds transfer may take upto a 30 days.


Contact Information

For any information relating to a donation, please email care@eldersandseniors.org or call us on 7397 300 280.

 
Elders and Seniors | a caregiver for every elder